Interestingly, upon my check there are no false positives, here are the rewritten sections with the same answers that were taught to me during my previous Bayview training.
2.3 What qualities will you bring to Bayview Auto Center?
I bring the same skills as the fellow mechanics at Bayview, working on vehicles.
However, perhaps I can spice things up with good teamwork and leadership.
3.2 A customer is not happy with the labor fee and does not want to pay for it. Your colleague has already explained that this fee is mandatory, but they still argue the charge. What would you do?
I will then explain to the customer that - I can't provide the service without a labor fee
Providing a service w/o a labor fee is against the company's standard operating procedures!
I would not want to participate in corruption. If a manager is available on shift, then I'll forward the customer to them.
3.3 A customer is being disrespectful towards one of your colleagues and starts to threaten them. What would you do?
1) I will try to calm down the situation.
2) I will report the incident to higher-ups if they are available on shift
3) If the customer starts to attack by any means, I'll call the police.
