1. APPLICANT INFORMATION
- 1.1 First Name:
- John
- Rutledge
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Female
Other
- 3495080
- I am from the outskirts of Los Santos and just moved to the inner city after recently graduating from college. I grew up with my mother and little sister and quickly found my aptitude for education. I was the first in my family to attend college, and I am very proud of myself for doing so. I love going to the gym, hanging out with friends, and I have always had a love for cars. I am newer to the inner city and have already grown largely fond of the idea of everything being so close to each other. It has not been hard to make friends so far, as everyone has been nice and I cannot wait to see what this city has to offer me.
2. EXPERIENCE & QUALIFICATIONS
- 2.1 Why do you want to work at Bayview Auto Center? (Minimum 50 words):
- When I was younger, my father and I worked on a project car before he passed away. Ever since then, I have felt an empty gap in my life that needs to be filled. I have been to Bayview a few times in my life, and every time I have been treated with the utmost respect, and I really want to be a part of that.
- I am very hard working and ambitious and do not let things bother me easily. I have a little experience working on vehicles as previously stated so I know the basics and would most likely need to touch up on a few things. Throughout my college career, I had worked a few jobs in the fast food industry, so customer service is second nature to me. I believe that, with my combined experience, I will be a great fit here. I am extremely coachable and eager to learn, I soak up information like a sponge and you will not need to tell me twice how to do something.
- Customer Service, Management Mindset, Coachable, Eager to Learn, and Resilient.
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No
- N/A
By submitting this application, you confirm that the information provided is accurate and you agree to undergo regular background checks.
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No
3. SCENARIO QUESTIONS
- 3.1 There is a long line of customers all waiting for service and you are the only mechanic on duty, how do you handle this situation?
- I would tend to the line quickly, making sure that everyone gets taken care of and checked in with at least once before I start working on a vehicle. I would take my time and make sure that I am working on one vehicle at a time and while Im doing so I would update the customers on the status of their vehicles and any other information that they may need to know. I would follow this procedure until the line is taken care of completely.
- If a customer is not happy with their labor fee, I would kindly remind them what the fee covers and why it is a thing. If they are still unhappy I would review the invoice to double check and offer them any alternative options. If they are still unhappy after explaining everything, remaining patient, and confirming the invoice, I would then escalate the situation to management.
- If someone is being disrespectful, I would calmly ask them to stop that behavior and remind them that it is not acceptable. I would then separate my colleague and the customer if needed and try to calm the customer down. If they are still not calming dow,n I would either call the police if it gets violent or inform management.
(( 4. OOC INFORMATION ))
- 4.1 Age:
- 21
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Female
Prefer not to say
- United States
- Central
- BKzi
- N/A
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No
