This is the official applicant handbook for Downtown Cab Company (DCC) located in Los Santos, San Andreas. Here you will find information that you will need to know how to be a professional taxi driver for DCC.

We are committed to be the best personal transportation company in the State and we strive to provide each customer unparalleled customer service. Each employee must follow the guidelines set forth below while on duty at DCC

All DCC employees are expected to follow the rules and regulations of the road as written in the State of San Andreas Penal Code.
Safety is the most important thing to keep in mind while you are driving with customers. Accidents do not just happen – they are caused, either directly or indirectly. Speeding and carelessness causes most vehicular accidents and can lead to injury or even death. Additionally, periodic background checks will be conducted to ensure all employees are maintaining a clean driving record.

Great customer service is the lifeblood of any business. While we can offer promotions, do marketing campaigns and slash prices to get people to call DCC, unless customers have a pleasant experience with DCC, they will never come back. You must treat each customer as you would want to be treated yourself. Arrive on time, be helpful and honest.

Tourists and citizens are the majority of our taxi requests and these are the people that will need the most help. Make polite conversation and offer some tips and suggestions on seeing the life of the city and where to find jobs or work. We all want to see this city grow and you can leave a lasting and positive impact on someone that will make them feel welcome.
((Try to work in any helpful or relevant server commands into conversation if you feel the (new) player would benefit. ))

The following codes of conduct have been developed to show how each and every employee should act in their everyday practice. These codes of conduct should guide all decisions made by employees within employment at DCC.

• Professionalism
  As an employee of DCC, you represent the company at all times. As such, you are expected to show integrity and professionalism at all times, both on and off duty. With your actions, always strive to be responsible, to act with integrity, to hold yourself to accountability and always strive for excellence. All employees are expected to follow the directions and orders of their direct managers. In addition to this, employees are not to disrespect any management member, doing so will result in a minor rulebreak.
• Inclusivity
  Be welcoming and supporting of all people, regardless of their background, identities, sexual orientation, gender, and race. Discrimination of any kind is not tolerated within DCC. DCC is, and will always be, an equal opportunity employer.
• Respect
  Be respectful towards all people while on and off duty as you are always representing the company. We will not always agree or get along with everyone however this is no excuse for any kind of disrespectful behavior. Try to understand differences of opinions and treat others how you would want to be treated.
• Honesty
  Each and every employee should feel comfortable to speak his or her mind. Honesty goes a long way and as such, you are expected to be honest both to the customers you are servicing, your fellow co-workers and the management team.
• Rule Breaks
  Breaking a rule found in this handbook may result in a punishment from the management team ranging from a written warning, demotion, suspension or termination. Punishments will be issued based on severity and at management’s discretion.

All employees are expected to fulfill their work duties while being on duty.
In addition to this, all employees are expected to dedicate time and effort into the company. The minimum hour requirement for all employees is set at 3 hours per week.

All members of management are expected to fulfill their work duties while being on duty and should prioritize their managerial duties over driving a taxi. The minimum requirements for any member of management is also set at 5 hours per week.

Employees who fail to make the minimum hour requirements will receive a strike, after the 3rd strike follows a termination.