1. APPLICANT INFORMATION
- 1.1 First Name:
- Joe
- Maddison
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Other
- 5273500
- My name is Joe Maddison and I'm a licensed mechanic. I have over 10 years of experience in this trade. I started working with vehicles at seven years old in my grandpa's garage. I learned a lot and was inspired to see what could be repaired. I have been able to expand and work and focus on diagnostics, engines, brakes, etc. I am proud to work quality in a trade where I have the opportunity to stay up to date with constant changes, together improving the safety and reliability of vehicles.
2. EXPERIENCE & QUALIFICATIONS
- 2.1 Why do you want to work at Bayview Auto Center? (Minimum 50 words):
- I want to work with Bayview Auto Center. Bayview Auto Center has reputable service because of their customer service and quality work. I have a passion for automotive repair and would love to part of a team that is professional, well skilled, and has the integrity to treat customers right. It is important to me to feel like an asset rather than a liability and I believe that will be the case with Bayview Auto Center. I look forward to making contributions, learning and growing in a shop that has a respectable reputation.
- You should hire me because I have over 10 years of experience in automotive repair as well as a real interest in the field. I began learning the basics as a kid in my grandfather’s garage at a young age, this time taught me patience, how to work precisely, and how hard work pays off. Throughout my years, I've gained confidence being a certified mechanic am proficient in diagnostics, engine repair, brakes, suspension, and electrical. I pride myself on getting it right the first time while keeping customers both safe and happy. Furthermore I am dependable, I contribution to detail, commitment of learning and being able to keep up with new technology in a constantly evolving industry.
- I have a strong work ethic, dependability, and sincere love of automotive repair. I have eye for detail, focused on safety, and take pride in my work and provide quality work. As a team player and a communicator committed to remaining calm under pressure, my problem-solving mindset, positive attitude and willingness to continue learning makes me an excellent addition to your team.
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No
- Provide details if applicable
By submitting this application, you confirm that the information provided is accurate and you agree to undergo regular background checks.
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3. SCENARIO QUESTIONS
- 3.1 There is a long line of customers all waiting for service and you are the only mechanic on duty, how do you handle this situation?
- In this situation, I would remain calm and contribute to the safety and communication aspects of what is happening, by calmly informing the customers about the delay if possible, and giving them an appropriate estimate regarding how long the wait should be. then I would take into account all the jobs waiting to be processed, as well as, which of those jobs are urgent or quick so I could prioritize them and still be narrowing down the line of waiting jobs and still respect the time of those customers who have had to wait. I would try to reach out to a supervisor or coworker to see if they could relieve any bottleneck. I would still think through the most organized way to do my tasks as efficiently as possible without cutting corners or lapsing unsafe behavior. Keeping customers informed and feeling respected in situations like these is always a priority for me when serving customers.
- My approach would be to be empathetic, respectful, and listen to the customer's complaint without interruptions (I would write down their complaint so they know I am not just ignoring what they are saying); afterward, I would say respectfully to them what they have paid for labor is basically an invoice for our time, expertise, and labor that it takes for doing service on the vehicle. The labor price is just the labor, and it is a standard fee and required fee. I am going to make sure they felt they have been heard but also want to stay on company policy. If they continued to argue back, and I saw no resolution with them, I would come to the conclusion to get my supervisor or manager to be involved to help us come up with a resolution that is both professional and pleasant.
- If a customer was showing disrespect, or threatening a colleague I would firstly ensure the safety of my colleague by calmly intervening, addressing the customer and ensuring they remained respectable towards all staff. Typically I have found that if I just start off by calmly and respectfully talking to the customer, I can get the customer to back down, in that I calmly explain that in this particular work environment we have zero tolerance for threats and disrespectful behavior. If I could not elicit compliance from the customer, I would immediately involve management or security to take it seriously and to deal with it. My colleagues' safety and well being is my priority! We need a safe and respectful work environment for employees!
(( 4. OOC INFORMATION ))
- 4.1 Age:
- 21
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Female
Prefer not to say
- Tunisia
- UTC+1
- superunfazed
- [url=[/url]
- I not only have technical skills, but also have a passion for continued learning and adapting to automotive technologies. Growing up working with my grandpa in his garage, I had a good base as well as apprenticeship-like attributes of value such as patience, dedication, and attention to detail. I am reliable, a fast learner, and willing to go above and beyond for team success and customer satisfaction.
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No
